You can contact us by the following methods:
PO BOX 648
+44 (0)7774 600 252
Suspect Packages started in 1996, as a mail order mixtape company. We are the now the largest online retailer of UK Hip Hop, and a little UK Reggae too.
We specialise in vinyl & cd, both new & second hand. We also sell mp3 downloads, dvds, clothing, books & magazines. We deal directly with the artists and their labels, making sure the profits from sales go back to the artists who create it.
We aim to keep everything listed in stock. However, if for any reason an item has sold out, we will contact you straight away. If need be we can part send your order, and the missing item will be despatched as soon as possible.
To place an order with Suspect Packages you will need to set up account, this will only take a few seconds, and you will only need to do this for your first order. We can also take orders over the telephone, or via email.
Yes, we will mail anywhere in the world.
All our orders are sent via First Class mail / Airmail, simply add items to your cart and select your country zone, our system will then work out the postage for you. Royal Mail are consistantly changing their costs, we endevour to bring you the cheapest, safest and quickest method of delivery possible.
We always try to get your order packed and despatched the same day it's purchased, Monday-Friday.
All packages are sent 1st Class via our account with Royal Mail Business/Air Mail Post.
1-3 days within the UK, 4-5 days within Europe, and 6-10 days for the Rest of the World.
Yes, every order comes with as many free stickers, flyers, posters, cd's and any other goodness we may have at the time of purchase.
We accept all major cards, and Paypal payments. All orders are taken via our secure server with Worldpay.
All sales are final unless there is a manufacturer's defect or there was major damage caused during shipment. Damaged or defective items will be replaced upon return of the product, or exchanged for store credit. You have 14 days upon receipt of your order to file a claim with us regarding defects, damages, or items shipped in error. Please get in contact with us, if this is the case, via email or phone.
If an error has occurred in a customer order at the fault of Suspect Packages, then we will accept the item back for a refund, replacement or credit. However, if an error occurs at the fault of the customer ordering an item, Suspect Packages cannot be held responsible.
To view the flyers larger your 'pop up blocker' must be disabled, set our site as an 'exeption' in your browsers settings.
Send all relevant text, date, venue, flyer and web link to Disorda at the email address above. And we will do our best to add you to the calendar.
Yes, please email Disorda for further details.
Send all relevant information regarding the product you'd like to be considered for retail on Suspect Packages, to Disorda. And above all, make it good, we don't just sell anything! ; )
Suspect Packages are committed to doing the right thing when it comes to how we collect, use and protect your personal data. When you register with Suspect Packages your personal details will only be used for the Suspect Packages website and mobile applications where this policy is posted.
Using our website
When you use the Suspect Packages online website or mobile applications information about your purchases (for example, what you have bought, when and where you bought it or how you paid for it) may be collected. This also includes any browsing behaviour and the type of devices you have used. We use your online browsing behaviour to helps us improve and measure the effectiveness of our marketing communications.
Our Mailing List
When you sign up to our Suspect Packages mailing list the details you provide will be used to contact you about our products and services by phone, email and post or by responding to social media posts. We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online at any time.
We store our mailing list using MailChimp. We do not share your personal data with other organisations unless :
- if the law or a public authority say we must
- if we need to share data in order to establish, exercise or defend our legal rights (including the purposes of preventing fraud and reducing credit risk)
- to an organisation that we sell or transfer (or enter into negotiations to sell or transfer) any of our business activities. If a transfer or sale goes ahead, the organisations receiving your personal data can use your data in the same way as us; or
- to any other successors in title to our business.
Protecting your personal data
We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL). Suspect Packages do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Mailchimp and Paypal are the 3rd parties that we use to process your orders, and they enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to: SUSPECT PACKAGES, PO BOX 648, WINCHESTER, SO23 3NH, UK.
You can also email us at firstname.lastname@example.org
The law allows us to charge an administration fee of £10. If you write to us by post, please enclose a cheque or postal order for £10 made payable to "Mandarin Creative Limited".
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
How to contact us
If you have any questions about how we collect, store and use personal data please contact us at:
Write to us: SUSPECT PACKAGES, PO BOX 648, WINCHESTER, SO23 3NH, UK.